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Help-Desk

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How

FAQs & As = Frequently Asked Questions and Answers

These FAQs & As get new subscribers up to speed. The best welcome mat that can be provided is within the FAQs and As.

When the group goes over the same ground a lot, the FAQ needs to be injected.

Wiki

Hypertext is a "read-write" environment. Weblogs have been getting most of the attention lately in examination of that point, but there's another format -- the wiki -- that many journalists may not know about. The idea is that anybody can update a document -- with some editorial control, changelogs, workflow, and recovery. The wiki world was dominated early on by self-referential content, wikis whose mission was to be all about the idea of the wiki.

Wikipedia is an "open-content encyclopedia" with more than 326,000 articles, phenomenal. This is user-generated content at its finest.

Disinfopedia, a collaborative wiki-based project that aims to document efforts "to influence public opinion and public policy," recently had bouts of bad information and profanity.

Charters

Various discussions gather in lists under the cloak of a "charter." The charter is the prime topic area so as to better serve as a forum with purpose for those interested in the charter's concepts.

Nudges

Discussions that get a few steps short of the charter's focus, need attention.